Set up the environment Decide on business objectives and goals Figure out marketing strategies Set up the service desk infrastructure
You’ll also need to educate your clients and staff, so you’ll need to define their roles, determine which talents they shine at, develop training plans, and, if necessary, get individuals certified. You’ll map out individual performance requirements, examine SLAs and OLAs, set up standard operating procedures (SOPs), provide monitoring, and decide how to gauge customer satisfaction in the security and governance part. You’ll put up procedures and processes for managing many things during the Management Process phase, including: The final component is reporting and performance, which is required for any business structure in order to establish how well the tools and solutions available to you are doing. Because our expanded reporting system gives various options to generate reports, our solution can assist with metrics.
